Privacy

Last updated: November 1, 2026

NeverMiss Dispatch sets up and runs AI phone answering for home-service businesses such as HVAC and plumbing companies (our "client businesses"). This page explains, in plain English, what information we handle and why.

Calls are recorded

When our AI receptionist answers a call, it says at the start that it is a virtual assistant and that the call is recorded. Calls are recorded and transcribed so the details are captured correctly and the client business can check what was said. If you don't want to talk to the assistant, you can say "person" or ask to leave a message.

What we collect

Information you give on the call or by text, such as your name, phone number, service address and a description of the problem, plus the call recording, transcript, and basic call details like the time and caller number.

How we use it

Only to handle the call for the client business you called: answering, booking or requesting a callback, alerting their on-call technician in an emergency, sending you confirmations you agreed to, and giving the business a summary. We do not sell your information or use it for our own marketing.

Who we share it with

The client business you called, and the service providers we use to run the system (for example telephone, voice AI, calendar and hosting providers), only as needed to handle your call.

Text messages

If you agree to receive texts, you may get appointment confirmations, callback times and updates. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers are never sold or shared for marketing.

How long we keep it

We keep recordings and transcripts only as long as the client business needs them to serve you, and delete them on request where we can.

Business inquiries

If you contact us about our service, we use your details only to reply and follow up about that inquiry.

Contact

Questions or deletion requests: contact@nevermissdispatch.net.