After-hours intake for home-service shopsAfter-hours intake for home-service shopsYou're under a sink, on a roof, or finally at dinner. The phone rings, it hits voicemail, and by morning they've called someone else. We set up after-hours and overflow intake that never dead-ends. Your phone still rings first during the day. After hours, or when you're slammed, the call is answered in two rings, booked, flagged to your on-call tech, or handed to you with a clean lead summary and a set callback time.
Call the demo line: +1 (972) 807-7870 Get a free missed-call auditCall our AI receptionist demo, it answers 24/7. The demo line answers as "Summit Comfort HVAC", a made-up Dallas company. Try it at 9 PM. Ask for a new AC. Say "person". Say you smell gas. See a sample client site · See pricing.
"We got it fixed last night. We called someone else."
Urgent callers don't leave voicemails. They dial the next shop.
"On call sucks. Period."
You or your best tech end up answering every 10 PM tire-kicker to catch the one real emergency.
"Voicemail with extra steps."
Answering services and cheap bots that only say "someone will get back to you" still leave you chasing leads in the morning.
In the first 10 seconds: "I'm the virtual assistant, this call is recorded. Say 'person' anytime, or I can just take a message." Say "person" and you get an urgent alert and the caller gets a priority callback time.
Gas, CO alarms, active leaks and burst pipes, and no heat or no cool with elderly people or infants at home get safety steps first. Then your on-call contact gets an urgent email alert with the name, address and a number to call back. Text alerts are coming soon.
Name, address and callback number are read back before anything is booked. The job goes into your next open arrival window, with no double-booking, and you get an email with the details. Customer text confirmations are coming soon.
Replacements, new systems, installs and quotes are flagged HIGH-VALUE and sent to you with a set callback time the customer was promised. Never "someone will get back to you".
Vendors, SEO pitches, robocalls and wrong numbers are politely ended. Price shoppers hear your diagnostic fee and get offered a slot.
The recording and transcript are saved, not just a summary, so you can check exactly what was said.
Summit Comfort report since Mon 7 AM: 9 calls (7 after hours). You 2, Riley 6, missed 1. EMERGENCIES flagged: 2 - Dana B. no heat, 80-yr-old mother at home; Luis O. water heater leaking. Booked: 4 (est $1,330). HIGH-VALUE: 1 - Mark T. 18-yr-old AC, wants replacement quote, call by Tue 8:30 AM. Junk/sales filtered: 3. Est. value captured: $1,780 (+$8,000 pipeline).
Sample report from the demo company. Values use your own average ticket per job type. Until the daily report is live, you get an email for every emergency, booking and callback as it happens.
| 1. Free missed-call audit | Send us an export of your last 4 weeks of call logs. We count the calls that went unanswered, how many were after hours, and how many never called back. |
|---|---|
| 2. Setup on the tools you already use | Your number, your hours, your service area, your on-call contact, your arrival windows. Your phone keeps ringing first during business hours. |
| 3. 14-day free pilot | Judged on one thing: jobs booked and emergencies caught that would have gone to voicemail. Then month to month on the plan you pick. No long contract. |
Simple monthly plans in US dollars. Month to month, cancel anytime. Every plan answers 24/7 with emergency triage, read-back of names, numbers and addresses, and a recording and transcript of every call.
After-hours cover for a solo operator
US$149/mo
200 minutes included (about 80 calls)
Extra minutes: US$0.45/min
For 1 to 5 truck shops
US$249/mo
500 minutes included (about 200 calls)
Extra minutes: US$0.35/min
For 6+ trucks, overflow during the day too
US$399/mo
1,000 minutes included (about 400 calls)
Extra minutes: US$0.30/min
Minutes are counted only while Riley is on a call. Spam and robocalls under 30 seconds are free. Questions? contact@nevermissdispatch.net